I try to log in, the login page just reloads and doesn’t
display an error message - The
most common cause of this is that your browser isn’t
set to accept cookies (a cookie is a text-only string that gets entered
the memory of your browser). Our store requires that cookies are turned
on so the application can track your session and know who you are as
you use the store. Instructions for turning on cookies in most web browsers
can be found at How
to Enable Cookies or How
to control cookies. For
more information on cookies, see this Wikipedia
entry. The other possibility is you have a firewall or security system
set up that is too strict. It’s preventing cookies from being accepted
in order to function properly.
The checkout process is not accepting
my credit card - Your credit card will be authorized when we download your order, and will match your billing address, credit card
number, and CVV code to the information your issuing bank has on file.
If any of this information does not match what you have entered your
card authorization will be denied. If a hold has been placed on your account your
card will also be denied. This is for your protection and cannot be
bypassed. If we can't obtain authorization on your card your order will be placed on temporary hold while we contact you to resolve the problem.
Returns And Custom Orders
We want you to be delighted with your order! If for any reason you're not, we will accept returns of undamaged, saleable merchanidse if you first obtain a Return Authorization from Customer Service. Your request must be made within 90 days of receipt. After 90 days returns are at our sole discretion and if accepted will incur a 10% restocking fee. There are no returns on any merchandise that has been customized for you - this includes any items with a custom imprint or special order merchandise - unless we have made an error. We are not responsible for errors on items for which you have been provided a proof and approved it.
We strongly suggest that upon receipt of your order, you open
the package as quickly as possible. Large packages with small items inside will have a bright sticker on the outside so that you know to look for them. Check the entire package for any problems.
As you remove the packing check carefully for any smaller items
included in the wrapping. They will usually be in a small manilla envelope.
(Sometimes that envelope is taped to the bottom of the box.) We have
had some customers inadvertently throw that merchandise away with the
paper or box.
When removing items from the shipping box, please check for breakage, incorrect items,
or other errors. Compare the merchandise with the descriptions given
on the packing list included in the box. When engraving is included,
please check the copy for spelling or date errors. If there are any problems,
please contact us immediately.
If there was no error made by Russell-Hampton Co. on the shipment then you will be responsible
for all shipping and handling charges, both outbound and return. This includes orders being refused
at the time of delivery. The shipping charges will not be credited to your account,
but you will be given credit for the merchandise if we receive it in
Customized items are shipped to you as a
final sale. Before any custom work is completed, you will receive a final
proof. To expedite this process, please give the customer service representative
a valid fax number or email address. When you receive the proof, please
look it over carefully. Check the layout and copy for any errors. If
everything is ok, sign the copy of the proof and fax it back to the customer
service rep's attention. We will keep a copy of your approval with the
We have created our policy to make
the process as easy for you as possible. It is always our goal to treat
our customers with fairness and provide excellent service. For immediate response
to any problems, please contact us at 1-800-877-8908 and press 2 for Corporate Customer Service.
Basket - As you click and purchase
items from the store, they will accumulate in your shopping basket. You
check the contents of
at any time, and if you are finished shopping at that point, simply
continue to checkout from there. If you'd like to continue shopping,
there is a button at the bottom of the basket screen which will
take you back to the screen you were at just before that. Your session will time out after 20 minutes of inactivity, but your basket contents will always be available from the same computer you were working on when you added the items. In addtion we have a "saved basket" feature that allows you to log in and save any/as many baskets as you wish. This feature allows you to easily add the contents of any saved bakset to your current shopping basket. Pricing: All quantity pricing
will be shown on items for which price breaks are available. If you
have to enter items one at a time to specify engraving instructions,
the shopping basket will re-calculate your pricing and will reflect
the correct quantity pricing based on all items in your basket. Back
All of our engraved items have the engraving included in the price of the item - there is no extra charge for engraving. The shopping cart will calculate and show the number of characters you have specified for engraving. We do expert engraving in-house, and our engraving personnel
are second-to-none anywhere. We also have in-house sandblasting
equipment for crystal etching. This allows us to maintain precise control of quality
get your order to you on time. When purchasing more than one
of any item that has engraving instructions, you will have to add them to your basket one at a time so that you will have the opportunity to specify
the engraving for each item. For example, if you are ordering 5 of the
same plaque, each with separate engraving instructions, you will add them
your shopping basket one at a time so that you can specify the
When you are finished shopping, click from
your basket display or the top right of the screen to enter the secure
checkout process. Each screen will explain what information is being
and what the next screen will be for. You will be reviewing
your order, giving us shipping instructions and payment information,
any final special instructions and your club information, and
finalizing your order. Payment Terms: You may use your credit card with
All credit card transactions are handled on a secure server using
the latest SSL technology. Your credit card will
charged until your order is shipped. If we have to make a partial
shipment, your card will only be charged for the merchandise that
is shipped. Back
You may specify your shipping choice on the checkout screen. We invoice
shipping charges at published rates plus a small handling fee. There may be items in your basket which we cannot ship via mail, and if the value of your order is over $200 you will not see an option to ship via mail. Our main
concern is to get your order to you the fastest and least expensive
by" date. Back
You will receive a confirmation email from this
store as soon as your order is submitted. If there are items on backorder or something about your order that you need to be aware of, a second email will be sent
as your order is downloaded.
An email is sent when your order
has shipped. Any backordered items will be shown on the shipping confirmation
email. If you are paying by credit card, your invoice will be emailed after the order ships. Back
You can apply a gift card to your order by entering the GC# in the special instructions at checkout. Your gift card will be applied to your order in full after you submit the order. If you enter an incorrect gift card number we will contact you about it. Any balance remaining on your gift card after this order ships will be held in your account as a credit against future orders you place. If you have a credit available on your account from a previous gift card we will automatically apply it to your next order when we receive it.
If you have any questions or comments you can contact us here.